Top 5 Help Desk Software Reviews

The company’s service desk is one of the most direct, and always honest interaction points with the clients or users. With new abilities including data analytics, and intelligence, these systems normally underutilized. This article has put the top five reviews of some of the customer support software to help you choose the best for your organization.

i. Freshdesk
This software is ideal for all sizes of business across the world, and any business can trust it to provide remarkable customer support services. The product is a cloud-based helpdesk system offering robust solutions for clients. It unifies the conversations from different platforms such as social medial, emails, phones, the web, and many more helping you to resolve problems across different channels with fewer efforts. These products also allow you to automate workflow, manage SLAs, generate reports, and offer convenience. Presently, the product is used by more than 150,000 companies all over the world, including Harvard University, HP, Bridgestone, and others. The pricing of this product starts at $15.00 a month for every single user. You can also get a free version of this software, making it the best to go for customer support solutions.

Features:
• Deployment of the services is done through Android, iPhone/iPad, SaaS, Web-based, and cloud channels.
• One can get a free trial to help them test all the critical features of the product and assess whether it is what they want to ensure efficient customer support.
• Training is done through platforms such as Webinars, Live Online, and thorough documentation, meaning that the users won’t have problems getting the knowledge on how to use the product.
• Interaction tracking
• Alerts
• Automated routing
• IT asset management
• Self-service portal
• Ticket management
• Network monitoring
• Gamification features

Freshdesk is the gold standard for a help desk that aims at smaller businesses. It comes with a friendly price and an easy-to-use interface, making it an excellent choice for editors.

ii. HappyFox
This software is at the top when it comes to the management of tickets, but it can be pricey and does not offer integration options like its competitors. However, it is a no-brainer when it comes to the helpdesk editor’s choice award. The starting price for this software is $29 for a single user in one month. Most customers and businesses consider this product a powerhouse in the help desk software category. This is because it is easy to use, and comes with one of the most well-thought-out interfaces one can find. Also, it has all the help desk functionality one needs. The only downside of the product is its price which is almost twice the starting price for other software. Despite the price, it is an ideal editor choice designation.

iii. Zoho Desk
Zoho desk is an excellent choice for smaller companies that require a platform to grow. It comes with unique features, the prices are affordable, and above all, it is an easy winner for the Editors choice designation. This product serves as one of the most IT support solutions help desk available for small and midsize businesses today. With this product, you can access a free plan for up to three agents in your company, and it also serves as your road to other products from Zoho. Zoho continues to build the Zoho desk by adding even more advanced features such as the voice-over IP and social media integration. These with other key functionalities make customer support easy to achieve and increase the productivity of the company. Most of all, Zoho has proven to be a clear winner of the Editor’s choice because of its robust customer-facing support teams.

Zoho desk allows the agents to sort the opened tickets based on the creation time, overdue ones, and those that are due within three hours and so on. Whenever time is not a factor, you can categorize the tickets in the order of priority.

iv. Freshservice
Unlike the Freshdesk that focuses on small businesses and customer operations, Freshservice at IT supports the needs of large and developed companies. The software comes with advanced features and an intuitive interface for IT solutions. Most companies have considered this software the big brother to Freshdesk. Freshservice serves the organization that tends to practice services such as change, release, and problem management using its integrated feature. However, these services come at a premium cost. It is ideal for agents and service providers who are looking to maintain SLA compliance.
The pricing of this great product starts with $19 for a single agent in a month. The plan comes with features such as email ticketing, customer surveys, self-service tools, and canned responses. There are also other plans such as the Estate and Forest plans that bring with them ITIL tools, analytics, portal branding, and custom agent roles at $79 and $99 per month, respectively. This means that if you are looking to take advantage of the services provided by this software, you will be ready to incur additional costs.

v. Zendesk support
This software is market-oriented and approaches the market with the intention to increase productivity by ensuring the customers are served to their satisfaction. It integrates its offering with a large suite aimed at customer experience and not directly to the service operation desk. Since the last review of this product, it has introduced the Zendesk Suite, which comes with Zendesk support, a knowledge base and self-service portal, call center, and live chat platform. Some people would prefer to purchase Zendesk as a standalone but will miss the features and functionalities found in the Zendesk Suite, which are only available at $89 and $149 every month respectively.
In conclusion, keeping the customers and users happy is the dream and a critical goal for every organization, and it is a determinant of success for businesses. Whether you are running a support desk for the company’s brand or you are an IT professional operating a help desk for a company, the situation is the same. This highly recommended software can help an IT department to get a good hold of user problems and resolve issues that might arise.