Top 10 Customer Support Software
Customer support is one of the critical aspects of business for both small and large enterprises. The use of customer support software can lead to a positive image of the brand and will serve as a clear sign that the business owner truly cares for the customers. This is because by doing so, the owner will be putting an effort to make sure that the clients are always satisfied with the services they get. This write up gives a compiled list of the top best customer support software the market could offer. This software has advanced features that make the customer’s experience with the brand worth remembering. Along with this software, there are also their price points to guide you on how to choose the best according to your budget. Use this list to help you choose the solution that could work best for your business.
i. LiveAgent
ii. Freshdesk
iii. Zendesk
iv. Salesforce Service Cloud
v. Wix Answers
vi. FreshService
vii. ProProfs Help Desk
viii. Atera
ix. SysAid
x. Hubspot Service Hub
LiveAgent
This is among the most award-winning platforms offering the means to gather information and communication of all channels in a single hub. Inside this support software, you will find key help desk features such as:
• Live chat
• email supports
• Social media integration
• File sharing
• Contact forms
Some people would want to go beyond the normal help desk capacity, and this will be achieved by going for a product with a gamification suite feature, intuitive statuses, POP3 accounts found in these solutions as they make it better than its competitors. You will get a free trial to help you assess the product. The product works in such a way that it saves time, eliminates spam, allows for customization of personalized engagement, and creates single storage in a simple form. This makes the company efficient and effective in handling customer’s questions and meet their needs.
Freshdesk
This is popular in most businesses today, providing the users with tools and capabilities that are usually with standard help desk software. With its unique feature of gamification trends, the tools help the business turn customer’s support into a fun experience for both the clients and the team. This is because the concept behind gamification trends is to provide the agents with points for every ticket that is solved successfully and in time. This tool comes with features such as;
• Automated ticketing management system
• Social customer support
• Community forums
• Support inboxes accessible to all teams
• Information portals
These are just but a few of the advantages of using these tools. Also, with this solution, you can easily trach the bottlenecks that disrupt support operations using the integrated ticket- time tracking feature. The vendors, like in the case with Zendesk, offer free trials to help you assess whether the tools fit into your needs or the company’s needs or not.
Zendesk
This is one of the best customer support software available in the market. Most business owners sought for this solution. It is a robust cloud-based customer support software designed to help the business deliver exceptional customer experiences.
What is provided by this solution
• Live chat
• Help desk services
• Knowledgebase management
• Customer-facing web interface
• Analytic features
• Mobile accessibility
Companies make use of these tools to support their customers on any given channel be it mobile apps, social media, phone, emails, and many more. On the larger picture, the main objective of this software is to improve the customer’s experiences, lower the support costs, and increase the companies productivity. The tool can handle a lot of tickets on a single day and operates as a hub making use of different existing platforms to meet the customer’s needs. Moreover, the vendor offers you free trial services to try out all the essential features firsthand at no cost.
Salesforce Service cloud
This solution helps your business to provide world-class customer service from any place or region you are. The agents can have a 360-degree view of the customers and easily tailor-fit interactions. This customer support software provides the agents with all the tools they need to respond quickly to customer’s questions across all the channels through the self-service portals.
Key features of this solution
• Intuitive console to access customer data
• Case management functionality to direct agents to the right customers and respond to them
• Workflow automation
• Service analytics
• Telephony integration
• Omnichannel routing
• Call center management
Wix Answers
This software provides for a comprehensive selection of features to ensure customer support. The features are built inside the Wix system so that the website owners can offer desk support services to their customers. With such software, you can build your brand through customized templates as well as the added step by step article guides. Moreover, this platform allows you to streamline customer support tickets from different channels, including social media and email. With this, your agents will have an easy time handling the customer’s concerns.
Freshservice
This is created to provide top class cloud customer support services for different types and sizes of businesses. The platform offers users the capability to create easily accessible knowledge bases. The user can also find other great features and functionalities such as asset discovery, ticket support system, and CMDB. Moreover, this tool also helps the agents to focus more on the management of problems, incidents, changes, and release.
ProProfs Help Desk
This particular software is designed to streamline the customer’s support service with the help of robust tools for the team and other self-service functionalities for the customers. The shared inbox feature encourages teamwork as the customer support agents can see the status of every ticket and act accordingly. The fact that all the tickets are generated automatically keeps the team focused on specific priorities responding to tickets with problems. There is also an element of chats in this software that allows the team to attend to customers directly solving their queries through phones.
SysAid
This software is ideal for IT businesses. It helps the business monitor IT assets, manage IT tasks, and make the desk services automatic. You will find all the IT essentials tools to assist in analysis and optimizations of performances. The end-users such as the customers also get the opportunity to use IT-related tasks with the self-service portal such as viewing announcements, contacting support, and submitting incidents.
Atera
This works differently such that it remotely monitors and manages every information and conversation of the customers. It provides IT professionals with an integrated platform for services like billing, reporting, and desk service. These professionals use this software to manage and resolves any issues arising from the customers. It is the first platform that has combined Remote Monitoring and Management, remote access, and professional services automation into one software.
Hubspot service Hub
This tool, unlike the rest, is designed to help the business engage customers and provide them with the most awesome experience. This Service Hub integrates with other Hubspot products to deliver a unified customer record so that the agents are always updated on the latest information.
Features of this software
• Conversation module
• Universal inbox
• Ticket system
• Knowledgebase
• Built-In feedback tool
To sum it up, customer support can either make or break a business. This is true, especially when statistics say that about 90% of populations use customer service to decide whether or not to work with a company. This is because it is not a matter of being there for customers because consumers also expect to have personalized service to match their needs. For customer support software to be right for any business, it has to provide clear, and fast communication between customers and support service agents, thus enhancing your company’s reputation. All of the above software listed meet this requirement, and therefore it is a matter of a system that has the specific features that you require.